Each dress on the website has its own calendar which you can use to identify the period of time when the dress is available to rent
All rentals will be for our standard three days or five days term. This means that there will be a nominated “Delivery Day” which will be one day prior to your three days and five days term.
There will also be a nominated “Return Day” which will be the third day of your three days term or fifth day of your five days term.
Each dress will be rented on a first come first served basis with the dresses calendar being updated when an order has been made
The order for provided on the website must be filled out in full and the information must be accurate
All information taken will be safely stored in conformance with the U.K..’s presiding data protection legislation
The cost for renting each dress is clearly stated on the website and includes one attempted drop off by the courier. If the customer fails to collect the dress at the pre-agreed time they will be charged for the cost of subsequent attempts
We will take payment on your “Order Day” being the day you place your order
At the same time we will hold your card details to cover any subsequent charges
The holding of these details is to ensure safe and timely return of the dress. The authorisation may be called upon in the following circumstances
- Where the dress is late in being returned there will be a charge of 10% of the retail price for every day the dress is late until the 5th If the dress has not been returned by the 5th day the remainder up to the full retail value of the dress will be recovered.
- Where the dress has been damaged beyond small repairs and dry cleaning an amount may be recovered from the pre-authorisation to cover the cost of repairs only
- Where the dress is damaged beyond repair the full retail price will be recovered
- Where through the customers fault the Drop off or Collection has been missed and we need to reschedule
Cancellation of the order can be made without charge three days prior to the nominated “Delivery Day”. Following that point cancellation cannot be guaranteed and it will be at our sole discretion to retain the rental value or not.
Changes to the “Delivery” and “Return” date may be requested but will only be accommodated if there is availability in the calendar of the dress in question