FAQ

MOST FREQUENTLY ASKED QUESTIONS

How does Must Have Dresses work?

Step by step:
a) You choose one of my wonderful dresses that you would like to wear to a special event
b) Use the dress calendar and the booking form to secure the dress
c) Look wonderful at your event
d) Return the dress within the agreed period
e) Come again soon

Does Must Have Dresses have a showroom?

Currently we don’t have any showroom but if you want to try a dress or have any other query please contact me

via email hello@musthavedresses.com or 01224-041481

If the dress doesn´t meet my expectations, can I ask for a refund?

Yes, so long as you have not removed the rental tag on the dress you can return the dress if you are not satisfied with it for any of the following reasons;

a) The dress is the wrong size or in some other way not the dress you had ordered

b) The dress has some fault or damage which would preclude you from wearing it

c) The dress does not match you expectations and you no longer wish to wear it
If any of these apply you must NOT remove the rental tag and MUST contact us on the day you received the dress on email

hello@musthavedresses.com or phone 01224-041481, and we will give you the chance to replace your request or receive a refund of the rental fee.

Can I order a dress 24 hours before my event?

Yes! If you want to do this contact us directly and if it is available we will do our best to get you the dress ASAP!

How long can be the rental?

We provide a 3 days or 5 days rental period.

How/when do I receive a dress?

We will deliver the dress between 6pm-10pm on your delivery day, the courier will contact you 1hr prior to the drop.
Give us the fullest address, telephone, facebook or any other way we can contact you when you order so we can make the drop off as smooth as possible.

Who cleans the dresses?

Dry Cleaning is on us by professional reputed dry cleaners.

Will I need to iron the dress?

You shouldn’t need to. If you feel that you do please contact us immediately.

What about minor damages and spills?

Enjoy your night and don’t worry about the small stuff. Anything that can be dry cleaned
or minor repairs are covered by us. Major damage or loss of dress will be charged from your credit card details as per our Terms & Conditions.

Can I make a change to my order once it has been placed?

Let us know what you want to change as soon as you can and we will do our best to accommodate.
If the changes are significant or the dress has been delivered this may incur additional charges in line with our term and conditions.

How do I cancel an order?

Let us know as soon as you can that you want to cancel an order.
If you cancel your order 3 days or more from your delivery date there will be a full refund.
If you cancel less than 3 days from your delivery date, the refund will be 50%

When will I receive my refund?

Usually, after we have received your dress back at our warehouse, we will process the refund within 5 weekdays.

How much does shipping cost?

Standard delivery is free.
Same day delivery is £5.
Delivery outside Aberdeen may be agreed on an ad hoc charge basis, just call us to discuss.

How do I return my order?

After your experience, we pick up the dress at the same address provided.

Follow these 2 steps:

a) Place the dress in the original delivery box.
b) Wait for our courier to contact you within an hour of collection on the collection day.

What if my rental ends on a Sunday or on a holiday?

The order will be picked up on the agreed return day

What happens if I return the dress late?

If we don’t receive the dress on the agreed date you’ll be charged a sum equivalent to 10% of the dresses retail price every day for five days.

If the dress has not been returned by the fifth day you will be charged the full retail price.

Must Have Dresses
15 chapel street,AB 10 1SQ,Aberdeen
Aberdeen
UK 01224